FAQs
Frequently Asked Questions
What does Pleazy sell?
Pleazy offers men's clothing and fashion styles designed for modern everyday wear and different occasions.
How can I contact Pleazy?
You can contact our customer support team at:
How do I check my order status?
Order and tracking information will be sent to the email address used during checkout when tracking information is available.
If you need help, contact our support team with your order number.
How long does shipping take?
Delivery times depend on your destination, shipping method, carrier, and other factors. Your estimated delivery timeframe may be shown during checkout.
Do you accept returns?
Yes. Eligible items can generally be returned within 7 days of delivery, provided they meet our return requirements.
What condition must an item be in to return it?
Returned items should be unworn, unused, unwashed, undamaged, and in their original condition with tags and packaging where applicable.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item is incorrect, damaged, or defective.
What if I receive the wrong or damaged item?
Contact support@pleazy.shop as soon as possible with your order number and photos of the item. We will review the issue and help resolve it.
When will I receive my refund?
Once an approved return is received and inspected, the refund will be processed to the original payment method. The time it takes to appear may depend on your payment provider.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.
Do you ship internationally?
Shipping availability depends on the destination and the shipping options available at checkout.
How can I get help with sizing?
Check the size information provided on the relevant product page. If you still need help, contact us at support@pleazy.shop before placing your order.